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PLAETOS BLOG

Our essence: innovation, experience and ethics
  • Plaetos Group

Voice of Employee Whitepaper

Updated: Sep 16

September 2021

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Our latest whitepaper is now live and available for download.

Find out what's happening at the cutting edge of enterprise employee listening. And why you should care.


Gartner predicts that “by 2023, 80% of enterprises with 2,500+ employees will augment annual engagement surveys with pulse, focus-group or indirect methods to better understand worker sentiment”.

Employee listening is often referred to as Voice of Employee and we use the concept of Voice throughout this whitepaper. Listening and voice technologies are part of the broader Employee Experience (EX) landscape.


We define employee listening as “the collection of tools and techniques that an organization uses to understand employees’ ideas, experiences and emotions, and turn them into useful insights for decision making”.

From that definition, you’ll agree that employee listening is central to so many core business strategies. Where would innovation be without effective listening? Understanding employee experience is all about effective listening. What about inclusion? Sensitive, deep listening is critical for understanding whether you are succeeding in becoming a more inclusive organization, or whether harm is happening individually and about to explode reputationally.


“THE CASE IS CLEAR: listening to employees can have a massive impact on business performance and workforce engagement, but it needs to be done right”. Bersin by Deloitte

In this Plaetos whitepaper, you will discover:

  • the business case for employee listening

  • the differences between active and passive employee listening

  • the new technologies (and vendors) in this fast-growing technology space, and

  • the traps for the unwary that exist when listening to your employees, and what to look our for to remain ethical.



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